Returns or Exchanges

Our returns policy allows you to return or exchange your purchase within 5 days of the dispatch date if you are not entirely happy with your purchase.

For the returns or exchange offer to be accepted the following applies:

1. Call us on 0800 354366 to discuss the return/exchange or submit the online form.

2. All products returned/exchanged must be in their original unused condition with their invoice and/or receipt, original packaging, and any accompanying guarantees, and returned/exchanged within 5 days of the dispatch date.

3. Send the item(s) with the receipt/invoice, original packaging, any accompanying guarantees/valuations and the return form to the postal address below.  If an Independent Jewellery Valuation is supplied and is not returned, this carries a $60 replacement fee.  Return postage is at your cost.

4. We will confirm by email that we have received the item(s).

5. The jewellery will be reviewed on receipt by Pearl Emphasis and no jewellery will be accepted for return or exchange if there is any sign of damage or wear.  It must be in as-new condition.

6. Once your returned item has been accepted your refund or replacement will be made within 14 days.  We will contact you concerning exchange items.

Please send the return/exchange item to:
Pearl Emphasis Limited
PO Box 29456
Fendalton
Christchurch 8540
P. 0800 354366

 

RETURN/EXCHANGE FORM

Our returns policy allows you to return or exchange your purchase within 5 days of the dispatch date if you are not entirely happy with your purchase. Due to health regulations we are unable to refund/exchange any earrings purchased, however they will be covered for any manufacturing faults. We do not accept returns/exchanges outside of New Zealand because of the costs of customs fees and taxes on re-entry back into NZ. If returning or exchanging a purchase, please complete the following form: